Customer Service Excellence logoOur Commitment


Our passion is to make a real difference in education and ultimately children's lives by providing innovative solutions and outstanding support services.

We therefore pledge that:

  • Telephone calls will be answered quickly
  • Most queries will be resolved same day
  • High priority faults will be acted upon immediately
  • We will provide a high availability of Schools Broadband and KLZ
  • We will provide post installation follow-ups as standard
  • Our staff are qualified to do the job
  • And we will regularly check our performance meets or exceeds these standards